Support

How can we help?

Last updated: 30 September 2026

Write to contact@goddessvamp.com — we answer within 2 working days. Tell us the email of your account and, for a purchase problem, whether you use an iPhone or Android.

Account

I forgot my password

Write to us from the email of your account and we will help you reset it.

Change my name

In the app: You, then edit Your name.

Membership

How do I subscribe?

Open a Premium or VIP ritual, or go to You → Membership, choose a plan and confirm with Apple or Google.

I paid but the content is still locked

Go to You → Restore purchases while signed in to the same account. Make sure you are signed in to the same Apple ID or Google account that made the purchase. If it is still locked after a minute, write to us.

How do I cancel?

On iPhone: Settings → your name → Subscriptions → Goddess Vamp. On Android: Google Play → Payments & subscriptions → Subscriptions → Goddess Vamp. You keep access until the end of the period already paid.

Refunds

Refunds are decided by Apple (reportaproblem.apple.com) or Google Play (Order history → Request a refund).

Listening

The sound doesn't play

Check that your phone is not on silent volume, then close and reopen the ritual. The ambient Temple sound can be switched off with the speaker button at the top of the screen.

Delete your account

In the app: You → Delete my account. More details on the account deletion page.